ace365 Privacy Policy
— Your Data, Handled with Care

01 Introduction

This Privacy Policy explains how ace365 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the ace365 platform at ace365.bid. It applies to all services provided by ace365, including the website, mobile app, games, betting services, payment processing, and customer support.

ace365 is committed to protecting the privacy of every player in Bangladesh. We understand that your personal data belongs to you, and we take our responsibility to handle it carefully very seriously. This policy is written in plain English so that every player — regardless of technical background — can understand exactly what happens to their data when they use ace365.

By registering an account on ace365, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using the platform. You may contact our support team at any time with questions about this policy.

02 Data We Collect

ace365 collects personal data in three main ways: data you provide directly when registering or using the platform, data collected automatically when you use the platform, and data received from third-party service providers such as payment processors and identity verification services.

Data you provide directly:

• Full legal name and date of birth
• Email address and mobile phone number
• Residential address
• Government-issued identity document details (for KYC verification)
• Payment method details (bKash number, Nagad number, bank account details)
• Communications you send to ace365 support

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on ace365 and time spent on each page
• Games played, bets placed, and transaction history
• Login timestamps and session duration
• Cookie and tracking data (see Section 6)

Data from third parties:

• Identity verification results from KYC providers
• Transaction confirmation data from payment processors
• Fraud risk scores from anti-fraud service providers

03 How We Use Your Data

ace365 uses your personal data for the following specific purposes. We will never use your data for any purpose not listed here without first obtaining your explicit consent.

04 Legal Basis for Processing

ace365 processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contract performance: Processing your registration data, payment details, and account information is necessary to provide the ace365 service you have signed up for. Without this processing, we cannot operate your account.
• Legal obligation: ace365 is required by anti-money laundering regulations and responsible gaming obligations to collect and retain certain data, including identity verification documents and transaction records.
• Legitimate interests: ace365 processes certain data — such as IP addresses and device information — to protect the security of the platform, prevent fraud, and ensure fair play for all players.
• Consent: Where ace365 sends you marketing communications or uses non-essential cookies, we do so only with your explicit consent. You may withdraw this consent at any time.

05 Data Sharing and Third Parties

ace365 does not sell your personal data to any third party. We share your data only with the following categories of service providers, and only to the extent necessary for them to perform their services:

• Payment processors (bKash, Nagad, Rocket, bank partners): Receive your payment method details and transaction data to process deposits and withdrawals.
• Identity verification providers: Receive your name, date of birth, and identity document details to complete KYC verification on behalf of ace365.
• Anti-fraud and security providers: Receive IP address, device data, and transaction patterns to assess fraud risk and protect the platform.
• Customer support platform providers: May process support communications to facilitate our customer service operations.
• Regulatory and law enforcement authorities: ace365 will disclose personal data to relevant authorities when required to do so by law, court order, or regulatory obligation.

All third-party service providers used by ace365 are contractually required to handle your data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared. ace365 does not permit third-party providers to use your data for their own marketing or commercial purposes.

06 Cookies and Tracking

ace365 uses cookies and similar tracking technologies on the ace365 website and app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

ace365 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Collect anonymised data about how players use ace365 — which pages are visited most, where players encounter difficulties, and how the platform can be improved. These are only set with your consent.
• Marketing cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. These are only set with your explicit consent.

You can manage your cookie preferences at any time through your browser settings. Note that disabling essential cookies will affect the functionality of the ace365 platform and may prevent you from logging in or completing transactions.

07 Data Retention

ace365 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data (name, email, phone, address): Retained for the lifetime of your account plus 5 years after account closure, as required by anti-money laundering regulations.
• Identity verification documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Transaction records: Retained for 5 years from the date of each transaction.
• Customer support communications: Retained for 2 years from the date of the communication.
• Marketing preferences and consent records: Retained for 3 years from the date of consent or until consent is withdrawn.
• Analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.

When your data is no longer required, ace365 will securely delete or anonymise it. You may request early deletion of your data by contacting our support team, subject to our legal retention obligations.

08 Data Security

ace365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• AES-256 encryption for all data stored on ace365 servers
• TLS 1.3 encryption for all data transmitted between your device and ace365
• Multi-factor authentication for all ace365 staff accessing player data
• Role-based access controls ensuring staff can only access data relevant to their role
• Regular security audits and penetration testing of the ace365 platform
• Intrusion detection systems monitoring for suspicious activity 24/7
• Secure data centres with physical access controls and environmental protections

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ace365 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

09 Your Privacy Rights

As an ace365 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your request. We will respond within 30 days.

• Right of access: You have the right to request a copy of all personal data ace365 holds about you, along with information about how it is being used.
• Right to rectification: If any of your personal data held by ace365 is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restrict processing: You have the right to request that ace365 restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider.
• Right to object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10 Children's Privacy

ace365 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on ace365 requires confirmation that you are 18 years of age or older, and we may request proof of age at any time.

If ace365 becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the relevant account, delete all associated personal data, and return any deposits made to the payment method used, minus any amounts already wagered.

If you are a parent or guardian and believe that your child has registered an account on ace365, please contact our support team immediately at [email protected] and we will take prompt action.

11 Marketing Communications

ace365 may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and special offers. We will only send you marketing communications if you have explicitly opted in to receive them during registration or through your account settings.

You can opt out of marketing communications from ace365 at any time by:

• Clicking the "unsubscribe" link in any marketing email from ace365
• Updating your communication preferences in your ace365 account settings
• Contacting our support team at [email protected] with an opt-out request

Opting out of marketing communications will not affect transactional communications — ace365 will still send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts, as these are necessary for the operation of your account.

12 Changes to This Policy

ace365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, ace365 will notify registered players via email or an in-platform notification at least 14 days before the changes take effect. This gives you time to review the updated policy and, if you do not agree with the changes, to close your account before they come into force.

Your continued use of ace365 after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We recommend bookmarking this page and reviewing it periodically, particularly when you receive a notification of changes.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace365 handles your personal data, please contact our privacy team using the details below. We take all privacy enquiries seriously and will respond promptly.

• Email: [email protected]
• Subject line: Privacy Enquiry — [Your Account Username]
• Live Chat: Available from your ace365 account dashboard, 24/7
• Response Time: Privacy enquiries are typically responded to within 48 hours; formal rights requests within 30 days

For requests to access, correct, or delete your personal data, please include your full name, registered email address, and a description of your request. We may need to verify your identity before processing your request to ensure the security of your data.